Frequently Asked Questions

Below you’ll find answers to the most frequently asked questions with regards to our feasts and courses here at The Salt Box.

Gift Vouchers

Yes, we do offer gift vouchers, which are available to purchase online here.

 

When purchasing a Gift Voucher, you can choose to have your voucher delivered via email, or via post. 

 

All of our gift vouchers are valid for 18 months from the date of payment. Gift vouchers are non-refundable.

All our Gift Vouchers can be used to either book our events and courses, or to purchase items within our Online Shop.
 

If using your vouchers to redeem an Event, within the Booking Form, there is section that asks ‘Do you have a Promo Code?’ – you’ll need to click on this and a new box will open where you can add your voucher code.  

Once you’ve added the voucher, if applicable you’ll be able to pay for any remaining value through the booking system.

Please note you’re also able to use multiple vouchers per booking.

Please note the voucher expiry date stated is the date by which an event has to have been booked by, not the date by which an event has to have been attended.

 

Gift Vouchers issued prior to March 2020 (pre-pandemic) were originally issued with a validity of 12 months. Due to the pandemic and our business being closed, we further extended these vouchers by a further 6 months to provide recipients with the opportunity to redeem the vouchers, either against an event with us or to purchase items on our online shop.  (Please get in touch if you are unsure what your revised expiry date may be.)

 

If you were unable to redeem your voucher and get in touch within 3-months from the expiry date, our team will be happy to assist in providing a revised voucher for a £10 fee per voucher, with a further validity of 30 days from date of issue.

 

If you were unable to redeem your voucher and get in touch over 3 months from the expiry date, we are regrettably unable to further extend. We apologise for any inconvenience caused, whilst we appreciate it may have been a little more challenging to redeem vouchers over the past 24 months, we have hosted just over 130 events during this period, therefore feel there have been adequate opportunities to join us beneath the trees, with our Online Shop also remaining open for purchases throughout. 

Bookings

Tickets to all of our dining events and courses are available to buy online through our website only. We accept all major debit and credit cards. We are unable to accept cash, cheques or payments over the phone.

We generally run our range of Events all throughout the year, with a slightly reduced calendar over the Winter months. In 2022, we will be hosting between 3-4 public events per week, a combination of courses, dining events and creative collaborations.

We limit our cookery courses to between 8 – 12 people, depending on the course.

We limit our dining events to between 24-40 guests.

 

We like to keep things intimate and give you an opportunity to meet and engage with a small and diverse group who all share a common passion for food and the great outdoors.

Secondly, we have limited space, facilities and staff and a smaller group allows us to focus on the quality of our dishes and the service and hospitality you deserve.

Tickets to our events are generally launched between 2-6 months in advance, depending on the event.

 

  • Spring Season (March-May) | All live by the 10th January
  • Summer Season (June-August) | 1st March
  • Autumn (Sept-November) Season | 1st June

 

To be the first to hear about new events, you can register your interest here. As soon as we launch the tickets, you’ll be the first to be notified about tickets being available.

 

If an event is sold out, we also have a waiting list for all our events, which you’re welcome to pop your name down for. In the event that we receive any cancellations and tickets become available, we’ll be sure to let you know.

No, all guests must have pre-booked tickets to an event or course. We won’t be able to cater for any walk-ins on the day.

If one of our events is sold out, our online ticketing system does have a waiting list option. Just pop your name in the Waiting List section on the event listing, and if any tickets do become available, we’ll be sure to get in touch.

We send out final information to our confirmed guests 3-7 days prior to the event. These will include directions to the event and what to bring.  After making a reservation, please make sure to allow emails from hello@wearethesaltbox.co.uk in your spam settings, so as not to miss further communication from us.

We have a strict cancellation policy of 30 days for both our dining events and cookery courses for a refund (minus a processing fee of £3.50 per ticket). If you let us know at least 30 days prior to the event, you can also request a voucher for the full value of your booking, or move your seat to an alternative event (subject to availability).

For cancellations between 10-30 days prior to the event, we will provide a 50% refund (minus a transaction fee of £3.50 per individual ticket). Alternatively, you can request a voucher for the 50% value of your booking.

For cancellations less than 10 days prior to the event, as per our Terms and Conditions, you are not eligible for a refund or ticket transfer.

In the event of The Salt Box cancelling an event,  guests will first be offered the opportunity to reallocate their ticket to a future event.

Please note this does not include any costs incurred through accommodation or transport.

We have done our best to make our venue at Priory Farm accessible to wheelchair users, however please note that we are based at a very rural location. Access to our Barn and the terrain within it is step-free and (within the constraints of any natural area) wheelchair-friendly, but this is dependent on the weather and other factors outside our control.

 

Our Woodland event venue is a 5 minute walk and whilst it is step-free, there is a significant uphill section. We are unable to provide any customer transportation.

Our Food

Since we started The Salt Box in 2017, we have strived to bring people together through a shared love of food, whilst also reconnecting people with what’s on their plate. We are committed to strengthening our local food community and do our very best to support our fellow independent businesses.

To find out more about our style of cooking, you can read more here.

Our menus are best suited for flexible, adventurous eaters with a strong focus on seasonally and locally inspired ingredients, including wild and foraged foods sourced from nature’s larder.

 

Due to the nature of our events and in order to uphold high-quality standards we are only able to accommodate limited dietary requests at our dining events and cookery courses. Our dining events are intimate affairs with small groups, centred around a set menu lovingly prepared in our remote woodland kitchen by our small kitchen team, therefore preparing a separate menu to cater for dietary needs is not always possible. Please note that for the majority of our dining events, we are able to provide vegetarian and gluten-free alternatives, these options are selected upon booking your seats.

 

If you have an allergy or intolerance, please note that all ingredients are handled in our woodland kitchen therefore it is impossible for us to guarantee that your dish will be 100% allergen-free. If you do have a serious allergy, please make that known to us before booking, so we can provide you with information to help you make a safe and informed choice. 

 

If we are hosting an event specifically themed around a certain ingredient (for example a wild game feast), due to the theme of the event alternatives such as vegetarian options will not be available.

 

We urge you to check the ‘Further Information’ section on the event listing for specific menu / dietary details related to the event you’re interested in, prior to booking your seat


In the event that we are unable to cater for your requirements and you have already booked a ticket with us, providing you get in touch within our
cancellation period, you will be eligible for a Refund as per our Terms and Conditions.

Our menus always focus on seasonally and locally inspired ingredients, often including wild and foraged foods.

Menus are not communicated in advance, you can learn more about our style of cooking and sample menus here.

We reserve the right to amend the menu, where we encounter, among other things, failure by our suppliers. In such case, we will make a substitution keeping with the theme and value of the Event. 

The Salt Box is centred on championing seasonal, local and wild ingredients, including foraged foods sourced from nature’s larder.

If you are pregnant or lactating, as a general rule of thumb medical professionals advise to avoid trying anything new, in case of any adverse effects on you or your baby. 

The advice on the consumption of wild foods during pregnancy is considerably varied and often less documented, therefore please note consumption is at your own risk and discretion. 

Whilst wild ingredients are not listed specifically within the NHS guidelines, certain wild ingredients may contain potentially harmful compounds when consumed if pregnant (however, please note our research has shown that significant quantities would need to be consumed for any adverse effects). We are not medical professionals, therefore a list of wild ingredients can be requested 5 days prior to the event if you wish to conduct your own research. Due to the nature of our menus, we will not be able to provide alternatives at our events. 

For us, food is for sharing and is at the heart of any memorable event. At all of our events, you’ll be seated with fellow diners on sharing tables. Don’t worry, we’ll make sure you’re with all your pals, and you might even leave with some new ones!

To encourage conviviality, a number of the dishes are designed for sharing and will be put in the centre of your tables. Our tables seat 4-8 per table, and all our sharing dishes are generally shared between four guests, unless otherwise advised.

Joining Our Events

Plenty of parking is available here at The Salt Box.

Please note it is not possible to leave your vehicle at our venue overnight without prior arrangement. 

The majority of our dining events are BYOB (bring your own beverage) unless otherwise stated. For BYOB, please bring whatever drinks you wish to consume.  Please double check the event page for details on whether the event is BYOB or not.

 

We always provide wine glasses and water glasses, and water will be provided for the table at all events.

We are really sorry but we will not have any drinks available to purchase, in the event that you forget!

Absolutely. We understand that you may want to capture the moment and it’s a sincere form of flattery to us! You are also welcome to tag us on Facebook, Twitter or Instagram (@thesaltboxuk). Please ensure to ask permission if you wish to take photos of any guests not within your party.

Please try not to be late. We wouldn’t want that to spoil your experience of the event so please leave plenty of time for travel. For events hosted in our woodland glen, we have a 5 minute walk to reach our location – therefore it’s best if everyone arrives on time.

 

In the event that you are late, we will make every effort to greet you as soon as possible and show you up to the woods, where you will be able to pick up where we presently are in the service.

We are a casual dining experience, there is no dress code. Please come dressed comfortably in whatever you feel best in. No judgment from us, we promise! Most of our events take place in the woods, therefore we always advise on wearing suitable footwear – high heels are probably not a good idea!

Whilst we always hope for pleasant conditions we recommend that you also bring a warm layer and waterproof, in the event of inclement weather.

Our events take place come rain or shine as we strive to always provide an outdoor dining experience for our guests. 

In our woodland glen, we have a large shelter which provides us with a covered dining and kitchen area for our dining and cookery course events, as well as a Teepee.

 

In adverse weather conditions, there may be extreme circumstances in which we would have no choice but to either move the event indoors, or cancel/postpone the meal.  Adverse weather conditions may include heavy rain, high winds, thunderstorms, hail or heavy snow, when warnings are issued by the Met Office.  The safety of our customers and team is paramount and we reserve the right to make an informed decision.

 

We advise always keep an eye on the forecast and dress appropriately. 

We permit well-behaved dogs to a small number of our Dining Events and you are required to check with us in advance if you wish to bring a dog. Dogs must be kept on leads at all times, and owners must dispose of their dog’s waste in a safe and responsible manner.

 

Dogs are not permitted at any of our Courses.

Cookery Courses

Our Cookery Courses are exclusively for a maximum of 12 attendees.

All of our Cookery Courses are taught primarily on the Country Fire Kitchen Hanging Frames. We also feature Kadai fire bowls, Big Green Egg and Gozney Pizza Ovens in a number of our cookery courses. 

No, we don’t – we’ve experimented with this before and it really didn’t work. 

 

Our cookery courses are small, intimate groups of 8-12 guests only, everyone attending must be a paying participant.

Our Full Day Cookery Courses are exclusively for guests over 14, with all 14-18 year olds required to join alongside a paying adult. We don’t offer reduced pricing for minors.

Our Cooking Over Fire courses is suitable for anyone who wants to learn to cook over fire, suitable for both fire and food novices, with our passionate and professional tutors guiding you every step of the way. 

 

Our menus are best suited for flexible, adventurous eaters, and aren’t suitable for vegetarians.

Family Events and Children

We host a range of dining events suitable for families beneath the trees throughout the year, including our monthly Breakfast in the Woods and Sunday lunches, as well as family friendly cookery courses (re-launching soon). Please note we do not have high-chair facilities or baby-changing areas in our bathrooms. 

 

Please note that our Evening Dining Events aren’t suitable for young children, mainly down to the length and style of our events. Think of it as a good excuse for a bit of me-time in the company of other adults.

 

Our Adult Cookery Courses are exclusively for guests over 14.

Our Full Day Cookery Courses are exclusively for guests over 14, with all 14-18 year olds required to join alongside a paying adult. 

 

We don’t offer reduced pricing for minors.

 

We are also aiming to re-launch our Family Fire Cookery Workshops in the New Year.

Private Events

We are terribly sorry, but we are no longer offering private catering, however we do offer Corporate Experiences, which you can find out about here.