FREQUENTLY ASKED QUESTIONS

Below you’ll find answers to the most frequently asked questions with regards to our feasts and courses here at The Salt Box.

*COVID-19*

Social distancing, enhanced hygiene measures, specific risk assessments and careful management of our team with enhanced hygiene training are just a few of the measures we are taking. You can find out more here.

Depending on the event, you’ll be able to join us in small groups around our dining tables beneath the trees, or a beautiful picnic spot either lakeside, in the meadows or nestled in our woodland glen.

We have reduced the number of guests attending our events, as well as the format of our events, to ensure social distancing of 1 metre + as per government regulations.  

Bookings will only be available for group sizes as per the latest government guidelines. 

All of our equipment, tables, dining chairs and touch-points will be thoroughly sanitised by our teams before and after every event. 

We are ensuring we follow the government guidelines on how we create a safe working environment for our team, in both our kitchen and office environment.

 

Our new policies include increased hygiene practises, Disease Prevention training and the provision of appropriate PPE equipment. We will continue to check-in regularly with our team, to ensure they are not only healthy but also feeling confident with the new measures in place.

 

All team members have their temperatures checked on a daily basis. 

No, everything will be provided. For the foreseeable future, at certain events disposable palm-leaf crockery and cutlery will be utilised at our events, with all kitchen equipment and serving-ware washed in a dishwasher on a high heat setting pre and post-event.

Depending on the event, we will continue to serve our food sharing style, however platters will be served per household booking only. We will also be plating dishes at many of our events.

 

All cutlery and napkins will be provided in a recycled paper bag, to reduce the risk of contamination.

Toilet facilities are situated by our barn, guests will be advised upon arrival to utilise the facilities upon checking in for an event, with facilities sanitised regularly. Antibacterial hand-soap, disposable hand towels and sanitiser will be available for those wishing to use it.  As always, we heavily encourage a wild wee when up in our woodland glen – hand sanitiser will also be available.

Our Cookery School will re-open on the 1st September. You can take a look at our upcoming courses here.

Bookings

Tickets to all of our dining events and courses are available to buy online through our website only. We accept all major debit and credit cards. We are unable to accept cash, cheques or payments over the phone.

We run our dining events and courses all year round, with between 2-6 events taking place per week.

We limit our cookery courses to between 8 – 14 people depending on the course. We limit our dining events to between 24-36 people.

There are a number of reasons for this. Firstly, we like to keep things intimate and give you an opportunity to meet and engage with a small and diverse group who all share a common passion for food and the great outdoors. Secondly, we have limited space, facilities and staff and a smaller group allows us to focus on the quality of our dishes and the service and hospitality you deserve.

Tickets to our events are generally launched between 2-6 months in advance, depending on the event. For certain events, we often have the option for you to ‘Register Your Interest’ by adding your email address to our list of those interested. As soon as we launch the tickets, you’ll be the first to be notified about tickets being available.

No, all guests must have pre-booked tickets to an event or course. We won’t be able to cater for any walk-ins on the day.

If one of our events is sold out, our online ticketing system does have a waiting list option. Just pop your name in the Waiting List section on the event listing, and if any tickets do become available, we’ll be sure to get in touch.

We send out final information to our confirmed guests 3-4 days prior to the event. These will include directions to the event and what to bring.  After making a reservation, please make sure to allow emails from info@wearethesaltbox.co.uk in your spam settings, so as not to miss further communication from us.

Our cancellation policy is 30 days for our dining events for a full refund (minus a transaction fee of 75p per individual ticket). 

Our cancellation policy is 30 days for our cookery courses for a full refund (minus a transaction fee of 75p per individual ticket). 

For cancellations between 7-30 days prior to the event, we are happy to provide a 50% refund.

For cancellations less than 7 days prior to the event, we are unable to provide you with a refund.

You are able to transfer your ticket to someone else (who may only use it for that particular event). Just email us at least 12 hours before with the new guest’s information or tell the guest using your reservation to give your name at arrival. If the new guest has any dietary requirements, these must be provided at least 72 hours in advance.

In the event of The Salt Box cancelling an event,  guests will first be offered the opportunity to reallocate their ticket to a future event.

If this is not convenient/possible then you will be offered a full refund. Please note this does not include any costs incurred through personal or public transport.

Yes, we do offer gift vouchers, which are available to purchase online here.

If you would like to purchase a voucher for a specific event or course, please get in contact with us at info@wearethesaltbox.co.uk. Our gift vouchers are redeemable against any cookery course or dining event listed on our website, with the exception of events at The Vine King.

All of our gift vouchers are valid for 18 months from the date of payment.

We have done our best to make our venue at Priory Farm accessible to wheelchair users, but please note that we are based at a very rural location. Access to our Barn and the terrain within it is step-free and (within the constraints of any natural area) wheelchair-friendly, but this is dependent on the weather and other factors outside our control.

Our Woodland are is an 8 minute walk and whilst it is step-free, there is a significant uphill section. Please contact us on info@wearethesaltbox.co.uk prior to booking tickets to an event if any of your party have any mobility restrictions to discuss available options.

Our Food

Our courses are best suited for flexible, adventurous eaters. Due to the nature of a shared meal and in order to uphold high-quality standards, we are only able to accommodate limited dietary requests.

Dietary needs must have been communicated and approved prior to booking your seat. Requirements must be provided no later than 7 days prior to the event.

If we are hosting an event specifically themed around a certain ingredient, for example a wild game cookery course, due to the theme of the event alternatives such as vegetarian options, will not be available. Please be sure to check the ‘Further Information’ section on the event listing for specific details related to a course.

In the event that we are unable to cater for your requirements and you have already booked a ticket, you will be eligible for a refund as per our Refund Policy.

If you have other dietary limitations for religious reasons, please get in touch with us at info@wearethesaltbox.co.uk prior to booking your tickets.

For us, food is for sharing and is at the heart of any memorable event. At all of our events, you’ll be seated with fellow diners on sharing tables. Don’t worry, we’ll make sure you’re with all your pals, and you might even leave with some new ones!

To encourage conviviality, a number of the dishes are designed for sharing and will be put in the centre of your tables. Our tables seat 4-8 per table, and all our sharing dishes are generally shared between four guests, unless otherwise advised.

We publish many of our menus within our event listings – please check the description of the proposed menu at the time of booking. Our menus always focus on seasonally and locally inspired ingredients, often including wild and foraged foods.

We reserve the right to amend the menu, where we encounter, among other things, failure by our suppliers. In such case, we will make a substitution keeping with the theme and value of the Event. 

Joining Our Events

Parking is available at all of our events. At some venues, you will be required to park your vehicle a short walk away from the venue.

 

Please note it is not possible to leave your car at our venues overnight, if you are planning on drinking and picking it up in the morning. 

The majority of our dining events are BYOB (bring your own beverage) unless otherwise stated. For BYOB, please bring whatever drinks you wish to consume.  Please double check the event page for details on whether the event is BYOB or not. We always provide wine glasses and water glasses, and water will be provided for the table at all events.

We are really sorry but we will not have any drinks available to purchase, in the event that you forget!

Absolutely. We understand that you may want to capture the moment and it’s a sincere form of flattery to us! You are also welcome to tag us on Facebook, Twitter or Instagram (@thesaltboxuk). Please ensure to ask permission if you wish to take photos of any guests not within your party.

Our events vary in duration, please be sure to check the event page for details. All our Events at our woodland site are restricted by a strict Site curfew of 10:30pm. We request that Guests leave the Site quietly in consideration of people living in and around the vicinity.  Any failure to do so may result in you being refused entry to future Events.

Please try not to be late. We wouldn’t want that to spoil your experience of the event so please leave plenty of time for travel. For events hosted in our woodland glen, we have an 8 minute walk to reach our location – therefore it’s best if everyone arrives on time.

In the event that you are late, we will make every effort to greet you as soon as possible and show you up to the woods, where you will be able to pick up where we presently are in the service.

We are a casual dining experience, there is no dress code. Please come dressed comfortably in whatever you feel best in. No judgment from us, we promise! Many of our events take place in the woods, therefore we always advise on wearing suitable footwear.

At most events – high heels are probably not a good idea! Whilst we always hope for pleasant conditions we recommend that you also bring a warm and waterproof layer.

99% of the time, our events take place come rain or shine as we strive to always provide an outdoor dining experience for our guests. Since we started the business in November 2017, we have had to postpone a total of 4 events due to weather conditions.

In our woodland glen, we have a large shelter which provides us with a covered dining and kitchen area for our dining and cookery course events.

In adverse weather conditions, there may be extreme circumstances in which we would have no choice but to either move the event indoors, or cancel/postpone the meal.  Adverse weather conditions may include heavy rain, high winds, thunderstorms, hail or heavy snow. The safety of our customers and team is paramount and we reserve the right to make an informed decision.

Please always keep an eye on the forecast and dress appropriately. 

We permit well-behaved dogs to a small number of our Dining Events and you are required to check with us in advance if you wish to bring a dog. Dogs must be kept on leads at all times, and owners must dispose of their dog’s waste in a safe and responsible manner.

Dogs are not permitted at any of our Courses.

Family Events and Children

We host a range of dining events suitable for families beneath the trees throughout the year, including our monthly Breakfast in the Woods and Sunday lunches, as well as family friendly cookery courses. Please note e do not have high-chair facilities or baby-changing areas in our bathrooms. You can find all of our family events listed here.

Please note that our Evening Dining Events aren’t suitable for young children, mainly down to the length and style of our events. Think of it as a good excuse for a bit of me-time in the company of other adults.

Our Adult Cookery Courses are exclusively for guests over 16.

We host a range of youth and family workshop throughout the year, please check the event information for minimum/maximum age ranges. For the majority of our cookery and bushcraft events, the minimum age is 5 years.

When we develop our cookery workshops for our young clients we strive to provide a balance between food education, cookery skills and messy fun. There are inevitable risks involved in letting young children prepare and cook food, but we believe that children are capable, and with the watchful support of their parents and carers, they can achieve marvellous things.

We ask parents and carers to read and sign a standard liability limitation note at the start of each Family Workshop, to focus the mind of the adults on their responsibilities. We do not attempt to extinguish all risks. You know your child best, and we ask you to be responsible for them and their actions during their visit.

Private Events

Yes, we host a small number of private and corporate events either in our barn and woodland glen!

 

Please visit our Catering section for further information.