Terms and Conditions of Business

In accessing the site you agree to do so only for your own personal, non-commercial use and in accordance with these Terms. This is to protect the security of your own data, and also to protect the rights of others. Please read these Terms carefully as they set out your rights and obligations. Please also read our Privacy Policy, as this contains important information about how we use and protect your data.

BETWEEN:

(1) We Are The Salt Box Limited, a company registered in England and Wales at Red Oak Barn, Priory Farm Estate, Sandy Lane, South Nutfield, Redhill, Surrey, England, RH1 4EJ, with company number 11053792 (the “Company” or “we”); and

(2) the “Client”, our “customers” or “you”, including (but not limited to) as a viewer or user of our website.

DEFINITIONS:

In this Agreement:

“Barn” means the building bearing the “The Salt Box” signage, on Priory Farm.
“Cookery Workshop” means the specific cookery workshop event that you have booked through one of the methods outlined below in Clause 2 (Legally Binding Contract).
“Event” means any of Cookery Workshop, Private Dining Event or Public Dining Event.
“Event Services” means those catering or teaching services that we provide to you, including food preparation, cooking and waiting services.
“Food Products” means any item categorised in law as food.
“Group Dining Event” means the specific dining event that you have booked through one of the methods outlined below in Clause 2 (Legally Binding Contract).
“Products” means any of the items, including Food Products, for sale on our website or at the Barn.
“Priory Farm” means Priory Farm Estate, Sandy Lane, South Nutfield.
“Private Dining Event” means the event described in the agreed invoice and/or booking forms delivered by us to you.
“Site” means the Barn and the Woodland Site both of which are based on Priory Farm.
“Website” means www.wearethesaltbox.co.uk.
“Woodland Site” means the wooded area a short walk to the North-East of the Barn, where we host our outdoor cooking and dining events.
“Workshop Materials” means all printed, digital, projected or spoken material related to the Cookery Workshop, delivered by the Company to the Client prior to, during or subsequent to the Cookery Workshop.

LEGALLY BINDING CONTRACT

A contract between the Company and you will come into being in one of three ways:

When you purchase tickets online through a third party ticketing service to any of our Events, on the date of your online purchase;
When you pay the deposit for a Private Dining Event, on the date the payment is received; or
When you and we agree via email that we should provide a specific Event to you, on the date of our written and/or oral agreement.

The terms and conditions are automatically incorporated into any contract entered into between us. We suggest that before you enter into any contractual agreement with us in the ways stated above, that you read through these terms and conditions. If you have any questions concerning them please ask us. You should keep a copy of these terms and conditions for your records.

PROVIDING THE EVENT SERVICES

1. Once we and you have entered into a legally binding contract we will provide the Event Services to you on the date agreed between us without further discussion with you.
2. Our aim is to always provide you with the Event Services:
  1. using reasonable care and skill;
  2. in compliance with commonly accepted practices and standards in food safety and hygiene; and
  3. in compliance with the relevant laws and regulations in force at the time we carry out the Event Services.

MENU SUBSTITUTIONS

We publish many of our menus within our event listings – please check the description of the proposed menu at the time of booking. Our menus always focus on seasonally and locally inspired ingredients, often including wild and foraged foods. We reserve the right to amend the menu on the day of the Event, where we encounter, among other things, failure by our suppliers. In such case, we will make a substitution keeping with the theme and value of the Event. We aim to notify you prior to any Event of substantial substitutions, but this may not always be possible.

THIRD PARTY ONLINE BOOKING PLATFORMS

We often use third-party booking platforms to sell tickets to our events. We cannot be held responsible for the content of such sites, or for any breaches of law that such sites might commit. In the event that you are let down by any third-party booking site, you must first make recourse to them. Where you fail to receive an appropriate response we will do our best to assist you where we can. However, we recommend that you read the terms and conditions of booking on any third-party booking site before making your online purchase.

CATERING AT A THIRD-PARTY VENUE

When you contract with us to provide your Private Dining Event at a third-party venue, where possible we will visit the site to ensure its suitability for both our needs. You must agree the terms of booking the site with the owner of that site. We cannot be held responsible for matters relating to the site that are outside our control.

FOOD ALLERGIES & INTOLERANCES

We comply with our food safety obligations to the highest possible standards. Please note that due to the nature of our events, we are not always able to provide an alternative for all dietary and allergens, therefore you must always check with us prior to booking. In the event that we are unable to cater for your requirements and you have already booked a ticket, if you are within our 30 day cancellation period you will be eligible for a refund as per our below Refund Policy.

Dietary needs must always have been communicated and approved prior to booking your seat at our table, and must be advised to our team no later than 7 days prior to the event so that our chef’s can make the necessary arrangements. We will also provide allergen cards at each Event, should you wish to see where such allergens occur in the menu. However, our food is prepared in a kitchen that handles most allergens. It is your responsibility to tell us prior to the Event if you have any allergies or intolerances. For Private Dining Events, you are required to provide all information on your guests’ allergies and intolerances a minimum of 7 days prior to the Event.

BEHAVIOUR AT EVENTS: RESPECT AND SAFETY

1. When we cook outdoors we naturally focus on the beauty and natural environment around us. We ask that you consider the natural environment around you when you attend any of our Events, not only to promote a peaceful and enjoyable atmosphere amongst our other guests but also to ensure you can abide by any safety instructions we might need to issue during the Event.
2. Smoking is strictly prohibited in the Woodland Site or Barn.
3. You will be responsible for damage to our property or to the Site caused by you or your guests during an Event and you agree to make good or pay full restitution for the making good of any such damage.

ALCOHOL CONSUMPTION: ILLEGAL SUBSTANCES

1. At the time of booking we will specify whether the Event is an alcohol-free Event or includes a drink. We reserve the right to withhold alcohol should we deem it appropriate to do so in the circumstances.
2. The use of illegal substances is prohibited at our Events, and anyone found using or in possession of such substances shall be ejected from our Sites and may also be liable to prosecution.
3. You may be ejected from the Site if, in our reasonable opinion, you are a risk to the safety of others at the Site and/or may affect the enjoyment of others at the Site and/or the running of the Event or may cause damage, nuisance or injury. Examples including being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, abusive, threatening, behaving anti-socially, carrying or having on your person any of the prohibited items.

ITEMS PROHIBITED FROM THE SITE

Due to our natural environment, the following items are prohibited from being brought onto our Site, and anyone found in possession shall be asked to remove the item from the Site, or be requested to leave the Event: weapons, ammunition, explosives, whistles, fireworks, or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other users of the Site and wider areas (regardless of whether or not such item is illegal or is carried for specific purposes).

STRICT CURFEW

All our Events are restricted by a strict Site curfew of 10:30pm. We request that Guests leave the Site quietly in consideration of people living in and around the vicinity. Any failure to do so may result in you being refused entry to future Events.

PAYMENTS, INVOICING AND DEPOSIT PROVISIONS

Unless booking for an Event through a third-party online booking system, all fees for your Event shall be set out in an invoice submitted to you. Invoices will be sent via email unless otherwise expressly requested by the Client, and the full balance must be paid no later than 7 business days prior to the date of the Event. Our banking details are noted on each invoice for your convenience. Where we request a deposit to secure your booking, as noted on your invoice, we will not consider your event confirmed until the deposit has been cleared into our bank account.
When booking and paying for an Event through a third-party online booking system, you will receive a confirmation email. Please ensure that you include your correct email address upon registration. If required, a receipted invoice can be made available to you following payment. Please contact [email protected] to request a receipted invoice following your payment.

VAT

All amounts stated (whether orally or in writing) on our events, cookery courses and online shop are inclusive of VAT, which has been added at the rate currently in force if applicable.

All amounts for Corporate Experiences are exclusive of VAT, which will be added at the rate currently in force where applicable.

CANCELLATION BY THE COMPANY OR CLIENT: COOKERY WORKSHOPS AND DINING EVENTS

1. In the event that the Company is unable to deliver the Cookery Workshop or Dining Event, and provides you more than 30 days’ notice, the Company shall provide you a full refund.
2. In the event that the Company is unable to deliver the Cookery Workshop or Dining Event, and provides you fewer than 30 days’ notice, the Company shall provide you a full refund or you will be offered to rebook the Cookery Workshop or Dining Event during the following 6 months.
3. In the event that you notify the Company that you are unable to attend a Cookery Workshop or Dining Event at least 30 days prior to the specified date, you will receive a full refund (minus a transaction fee of £5 per ticket). Alternatively, you can request a voucher for the value of your booking or move your seat to an alternative event (subject to a transfer fee of £5).
4. In the event that you notify the Company that you are unable to attend a Cookery Workshop or Dining Event at least between 10-30 days prior to the specified date, you will receive a 50% refund (minus a transaction fee of £5 per ticket).
5. In the event that you notify the Company that you are unable to attend a Cookery Workshop or Dining Event with fewer than 10 days remaining prior to the specified date, you will not receive a refund.
6. For the avoidance of doubt, your non-attendance at an Event will be deemed as cancellation, and 100% of the payable fee will be charged.
7. In the event of a Cookery Workshop or Dining Event being cancelled at a location not at the Company’s premises at Priory Farm, you will receive a full refund. You will not receive a refund for any travel or external costs in attending the Event.

CANCELLATION BY THE COMPANY OR CLIENT: PRIVATE AND CORPORATE DINING EVENTS

If your Private Dining Event or Group Dining Event is cancelled as follows, during the periods specified below, the payment refund terms are as follows:
1. Cancellation by either the Company or the Client, more than 45 days before the specified Event: Full refund.
2. By the Client, with greater than 30 but fewer than 45 days before the specified Event: 50 percent refund.
3. By the Client, fewer than 30 days before the specified Event: No refund.
4. By the Company, fewer than 30 days before the specified Event: Full refund.

CANCELLATION DUE TO WEATHER; FORCE MAJEURE

On the rare occasion that adverse weather conditions, or other events or circumstances beyond our control mean that we must cancel your Event, we shall not have any liability under or be deemed to be in breach of our contract with you. Adverse weather conditions may include torrential rain, high winds, lightning, hail or heavy snow.

CHANGE OF GUEST

We will accept a substitution of a guest by someone not yet booked onto the Event any time before the Event itself, but you must notify us of the change of attendee by emailing [email protected]. Please note if the new attendee has any dietary requirements, these must be communicated and approved at least 7 days prior to the event.

HEALTH AND SAFETY

We have a thorough health and safety policy detailing the risks associated with our Site and Events. We would advise you to read this prior to your arrival. It is your responsibility to thoroughly read through this information, to make sure that you are able to take responsibility of yourself and any children in your care at all times.

PRE-EVENT INFORMATION: WEATHER-RELATED INSTRUCTIONS

72-hours prior to our Events we will provide information about our location, and specific details about the Site, based on the weather and environment at the time. We request that you pay particular attention to the weather forecast prior to the Event and dress appropriately for the outdoors. The Event will take place come rain or shine, although if it’s very wet, we’ll provide either cover or an alternative indoor venue. However we do reserve the right to cancel an Event should we deem it unsafe to host based on severe weather. In which case, please refer to Clause 17 (Cancellation due to weather; force majeure) above.

DOGS

We permit well-behaved dogs to a small number of Events and you are required to check with us in advance if they wish to bring a dog. Dogs must be kept on leads at all times, and owners must dispose of their dog’s waste in a safe and responsible manner. Dogs are not permitted at any cookery course.

CHILDREN

When we develop our cookery workshops for our young clients we strive to provide a balance between food education, cookery skills and messy fun. There are inevitable risks involved in letting young children prepare and cook food, but we believe that children are capable, and with the watchful support of their parents and carers, they can achieve marvellous things.

We ask parents and carers to read and sign a standard liability limitation note at the start of each Family Workshop, to focus the mind of the adults on their responsibilities. We do not attempt to extinguish all risks. You know your child best, and we ask you to be responsible for them and their actions during their visit.

Children under 16 are not permitted at our evening dining events or Full Day Cookery Courses.

DISABILITY AND SITE ACCESS

Please notify us prior to attending our Site of any physical disabilities you might have, so that we can advise you on the suitability of the Event, and how we can make adjustments to suit you better. Please note that there is step-free access to our Barn and Woodland Site, but there is a 10 minute walk between the two venues, on unmade paths. For further details, please ask us for more information.

SAFEGUARDING

We consider the safeguarding of all minors and vulnerable adults fundamental. Although we are not legally obliged to consider safeguarding in the same way as a school or youth group, we do consider the welfare of each of our guests, and our staff are aware of the advice to educators regarding safeguarding.

INSURANCE

We carry comprehensive insurance provided by NFU Mutual, covering, among other things, public liability insurance, and environmental liability insurance.

INTELLECTUAL PROPERTY AND WORKSHOP MATERIALS

“INTELLECTUAL PROPERTY RIGHTS” means patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

The contents of our website www.wearethesaltbox.co.uk, and any designs and materials created by us, in any form (including but not limited to, our Workshop Materials, recipes, Food Products, Products, images and text), are the Intellectual Property Rights of the Company.
All Intellectual Property Rights in or arising out of or in connection with the Event Services shall be owned by the Company.
You grant us a fully paid-up, non-exclusive, royalty-free non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Event Services to the you.
You are prohibited from modifying any of our content, including any Workshop Materials distributed to our guests, in any way (without the prior consent of the Company), and from the reselling or sublicensing thereof. You may not utilise any Workshop Materials to replicate our Cookery Workshops or attempt to develop any of the Company’s products described in our Cookery Workshops. You may not record, film, stream or otherwise capture any performance or aspect of any Cookery Workshop.
Any person wishing to replicate any of our text, images, video or audio for their own purpose must seek our written consent in advance.

DATA AND PRIVACY

Full details of our data privacy policy are contained on our website at www.wearethesaltbox.co.uk/privacypolicy.

PHOTOGRAPHY

We regularly take photographs during our adult Events for the purposes of marketing (in our literature and on social media). Should you wish to photograph our dishes, we kindly ask that you reference our business.

WARRANTIES AND INDEMNITIES

The Company warrants that (a) it and each of its employees, volunteers and contractors has the knowledge, skills, experience, qualifications, and resources reasonably necessary to provide and perform the Event and (b) the Event will be performed for and delivered to the Client in a diligent manner.
If through no fault or delay of the Client a Cookery Workshop does not conform to the foregoing warranty, and the Client notifies the Company within ten (10) business days of the Company’s delivery of the Cookery Workshop, the Client’s sole and exclusive remedy is to have the Company re-perform the non-conforming portions of the Cookery Workshop.

SUBCONTRACTING

We can allow others (either in our place or together with us) to provide the Event Services. If other persons perform the Event Services we will still continue to be responsible for the performance of the Event Services and our obligations under this contract.

TERM AND TERMINATION

This Agreement shall commence on the date referred to in Clause 2 (Legally Binding Contract) above. It shall continue until the end of the Event, or if terminated by either party prior to the Event. Clauses 13 (Payments, invoicing and Deposit provisions), 15 (Cancellation by the Company or Client: Cookery Workshop), 16 (Cancellation by the Company or Client: Private and Group Dining Event), 26 (Intellectual Property and Workshop Materials), 29 (Warranties and Indemnities), 32 (Confidentiality) and 33 (Limitations of Liability) shall survive termination of this Agreement.

CONFIDENTIALITY

“Confidential Information” means (1) the pricing terms and other terms of any Private Dining Event, (2) all Company intellectual property, confidential and proprietary information (3) all confidential and proprietary information of the Client disclosed to the Company whether orally or in writing, that is clearly identified in writing or verbally at the time of disclosure as confidential.
Each party agrees: (a) to keep confidential all Confidential Information disclosed to it; and (b) not to use or disclose the Confidential Information except to the extent necessary to perform its obligations or exercise rights under this Agreement, except with the other party’s prior written consent. Either party may disclose Confidential Information on a need to know basis to its contractors and service providers who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their services in connection with the performance of this Agreement.

LIMITATIONS OF LIABILITY

Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount, having regard to such factors as whether the damage was due to a negligent act or omission by us.
We shall not refund any payment, or be liable for any loss or delay resulting from the Event being delayed or cancelled due to any force majeure event, including, but not limited to, fire, severe weather, industrial action preventing travel, internet service provider failures or delays, or criminal acts of third parties.
We will compensate you for any loss or damage you may suffer if we fail to carry out duties imposed on us by law (including if we cause death or personal injury to you (or those who could be reasonably foreseen as being subject to the Event Services) by our negligence), unless that failure is attributable to:
1. your own fault;
2. a third party unconnected with the provision of Event Services under this contract; or
3. events which we could not have foreseen or forestalled even if we had taken all reasonable care.

ASSIGNMENT

This Agreement shall inure to benefit and bind the parties hereto, their successors and assigns, but neither party may assign this Agreement without written consent of the other.

ENTIRE AGREEMENT

This Agreement and any separate event booking confirmation and invoice, constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.

CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

GOVERNING LAW

This Agreement, and any non-contractual obligations arising out of or in connection with it are governed by English law.

TERMS AND CONDITIONS REGARDING OUR ONLINE SHOP

When buying any goods you agree to be legally bound by our terms and conditions as set out here, and some additional terms on the relevant item’s page. Please read the following important terms and conditions before you buy anything from us, and check that they contain everything which you want and nothing that you are not willing to agree to.

INFORMATION WE GIVE YOU

1. 1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. We have set out all this information in the terms and conditions below, and on the Contact Us page of the website.

SUMMARY OF A CONSUMER’S KEY RIGHTS

1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;
up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. It is not intended to replace the contract below which you should read carefully.

ORDERING GOODS FROM US

1. 1. Below, we set out how a legally binding contract between you and us is made.
  2. You place an order with us by confirming your order and clicking the “Buy it Now” button.
  3. We may contact you to say that we do not accept your order. This is typically for the following reasons:
    1. the goods are unavailable;
    2. we cannot authorise your payment;
    3. you are not allowed to buy the goods from us;
    4. we are not allowed to sell the goods to you;
    5. you have ordered too many goods; or
    6. there has been a mistake on the pricing or description of the goods.
  4. We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:
    1. a legally binding contract will be in place between you and us; and
    2. we will dispatch the goods to you.
  5. You may not be able to buy certain goods because you are too young. These are set out on the relevant page for the goods.

RIGHT TO CANCEL

1. 1. You have the right to cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  3. To exercise the right to cancel, you must inform us of your decision to cancel this contract emailing or calling us.
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  5. You do not have the right to cancel in respect of goods that are made to your specifications or which are clearly personalised and will not be entitled to a refund unless such goods are faulty.

EFFECTS OF CANCELLATION

1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)
2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not later than:
  1. 14 days after the day we received back from you any goods supplied; or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. If you have received goods:
  1. you shall send back the goods or hand them over to us at the Barn, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  2. you will have to cover your own costs to resend the product back to us.
7. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

DELIVERY

The estimated date for delivery of the goods is set out in the Confirmation Email and on the Delivery section of this website.
If something happens which:
1. is outside of our control; and
2. affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We do offer deliveries to any addresses outside of the UK, with additional postage charged.

PAYMENT

1. 1. We accept all major credit cards and debit cards, and The Salt Box Gift Vouchers as full or part payment.
  2. Your credit card or debit card will only be charged when you click “Buy It Now” / “Place Order”
  3. All payments by credit card or debit card need to be authorised by the relevant card issuer.
  4. The price of the goods:
    1. is in pounds sterling (£)(GBP);
    2. includes VAT at the applicable rate; and
    3. does not include the cost of delivering the goods.

GIFT VOUCHERS

1. The gift vouchers will expire 12 months from purchase or last use. At the end of the expiry period we will not refund any balance remaining and we will invalidate the card.
2. Gift vouchers cannot be exchanged for cash. We do not give change or refunds on gift vouchers.
3. If you are using a gift voucher online and the total order value is less than the value of the gift voucher, any balance will remain on the gift voucher and may be applied to future purchases, provided that the card has not expired.
4. Where goods you have purchased with a gift voucher are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded in gift vouchers.
5. We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
6. We offer a wide range of experiences including fire cookery, butchery, woodland dining and wild wellness experiences. Our events are seasonally inspired and all events are subject to change as our business evolves. For a selection of events, we only offer a handful of dates per year, therefore we recommend customers refrain from purchasing a voucher if you have a strong preference for a particular type of event, as we cannot guarantee availability.
7. We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

NATURE OF THE GOODS

1. 1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
    1. are of satisfactory quality;
    2. are fit for purpose; and
    3. match the description, sample or model.
  2. The packaging of the goods may be different from that shown on our website.
  3. While we try to make sure that:
    1. all weights, sizes and measurements set out in the product description are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in our food items; and
    2. the colours of our goods are reproduced as accurately as possible on our website, the actual colours that you see on delivery may vary slightly.
  4. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
    1. we will let you know if we intend to do this but this may not always be possible; and
    2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

LIMIT ON OUR RESPONSIBILITY TO YOU

1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  1. losses that:
    1. were not foreseeable to you and us when the contract was formed;
    2. that were not caused by any breach on our part;
  2. business losses; and
  3. losses to non-consumers.