terms and conditions of business
(1) We Are The Salt Box Limited, a company registered in England and Wales at Red Oak Barn, Priory Farm Estate, Sandy Lane, South Nutfield, Redhill, Surrey, England, RH1 4EJ, with company number 11053792 (the “Company” or “we”); and
(2) the “Client” or “you”.
In this Agreement:
“Barn” means the building bearing the “The Salt Box” signage, on Priory Farm.
“Cookery Workshop” means the specific cookery workshop event that you have booked through one of the methods outlined below in Clause 2 (Legally Binding Contract).
“Event” means any of Cookery Workshop, Private Dining Event or Public Dining Event.
“Event Services” means those catering or teaching services that we provide to you, including food preparation, cooking and waiting services.
“Group Dining Event” means the specific dining event that you have booked through one of the methods outlined below in Clause 2 (Legally Binding Contract).
“Priory Farm” means Priory Farm Estate, Sandy Lane, South Nutfield.
“Private Dining Event” means the event described in the agreed invoice and/or booking forms delivered by us to you.
“Site” means the Barn and the Woodland Site both of which are based on Priory Farm.
“Woodland Site” means the wooded area a short walk to the North-East of the Barn, where we host our outdoor cooking and dining events.
“Workshop Materials” means all printed, digital, projected or spoken material related to the Cookery Workshop, delivered by the Company to the Client prior to, during or subsequent to the Cookery Workshop.
LEGALLY BINDING CONTRACT
- A contract between the Company and you will come into being in one of three ways:
- When you purchase tickets online through a third party ticketing service to any of our Events, on the date of your online purchase;
- When you pay the deposit for a Private Dining Event, on the date the payment is received; or
- When you and we agree via email that we should provide a specific Event to you, on the date of our oral agreement.
- The terms and conditions are automatically incorporated into any contract entered into between us. We suggest that before you enter into any contractual agreement with us in the ways stated above, that you read through these terms and conditions. If you have any questions concerning them please ask us. You should keep a copy of these terms and conditions for your records.
- A contract between the Company and you will come into being in one of three ways:
PROVIDING THE EVENT SERVICES
- Once we and you have entered into a legally binding contract we will provide the Event Services to you on the date agreed between us without further discussion with you.
- Our aim is to always provide you with the Event Services:
- using reasonable care and skill;
- in compliance with commonly accepted practices and standards in food safety and hygiene; and
- in compliance with the relevant laws and regulations in force at the time we carry out the Event Services.
For each Event, please read the full description of the proposed menu at the time of booking. We reserve the right to amend the menu on the day of the Event, where we encounter, among other things, failure by our suppliers. In such case, we will make a substitution keeping with the theme and value of the Event. We aim to notify you prior to any Event of substantial substitutions, but this may not always be possible.
THIRD PARTY ONLINE BOOKING PLATFORMS
We often use third-party booking platforms to sell tickets to our events. We cannot be held responsible for the content of such sites, or for any breaches of law that such sites might commit. In the event that you are let down by any third-party booking site, you must first make recourse to them. Where you fail to receive an appropriate response we will do our best to assist you where we can. However, we recommend that you read the terms and conditions of booking on any third-party booking site before making your online purchase.
CATERING AT A THIRD-PARTY VENUE
When you contract with us to provide your Private Dining Event at a third-party venue, where possible we will visit the site to ensure its suitability for both our needs. You must agree the terms of booking the site with the owner of that site. We cannot be held responsible for matters relating to the site that are outside our control.
FOOD ALLERGIES & INTOLERANCES
We comply with our food safety obligations to the highest possible standards. Please note that due to the nature of our events, we are not always able to provide an alternative for all dietary and allergens, therefore we advise it’s always best to check with us prior to booking. Upon booking tickets to our Events, our booking form requests you confirm any known or suspected allergies and intolerances to us, a minimum of 4 days prior to the Event. We will also provide allergen cards at each Event, should you wish to see where such allergens occur in the menu. However, our food is prepared in a kitchen that handles most allergens. It is your responsibility to tell us prior to the Event if you have any allergies or intolerances. For Private Dining Events, you are required to provide all information on your guests’ allergies and intolerances a minimum of 4 days prior to the Event.
BEHAVIOUR AT EVENTS; RESPECT AND SAFETY
- When we cook outdoors we naturally focus on the beauty and natural environment around us. We ask that you consider the natural environment around you when you attend any of our Events, not only to promote a peaceful and enjoyable atmosphere amongst our other guests but also to ensure you can abide by any safety instructions we might need to issue during the Event.
- Smoking is strictly prohibited in the Woodland Site or Barn.
- You will be responsible for damage to our property or to the Site caused by you or your guests during an Event and you agree to make good or pay full restitution for the making good of any such damage.
ALCOHOL CONSUMPTION; ILLEGAL SUBSTANCES
- At the time of booking we will specify whether the Event is an alcohol-free Event or includes a drink. We reserve the right to withhold alcohol should we deem it appropriate to do so in the circumstances.
- The use of illegal substances is prohibited at our Events, and anyone found using or in possession of such substances shall be ejected from our Sites and may also be liable to prosecution.
- You may be ejected from the Site if, in our reasonable opinion, you are a risk to the safety of others at the Site and/or may affect the enjoyment of others at the Site and/or the running of the Event or may cause damage, nuisance or injury. Examples including being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, abusive, threatening, behaving anti-socially, carrying or having on your person any of the prohibited items.
ITEMS PROHIBITED FROM THE SITE
Due to our natural environment, the following items are prohibited from being brought onto our Site, and anyone found in possession shall be asked to remove the item from the Site, or be requested to leave the Event: weapons, ammunition, explosives, whistles, fireworks, or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other users of the Site and wider areas (regardless of whether or not such item is illegal or is carried for specific purposes).
All our Events are restricted by a strict Site curfew of 10:30pm. We request that Guests leave the Site quietly in consideration of people living in and around the vicinity. Any failure to do so may result in you being refused entry to future Events.
We have done our best to make our venue at Priory Farm accessible to wheelchair users, but please note that we are based at a rural location. Access to the Site and the terrain within it is step-free and (within the constraints of any natural woodland area) wheelchair-friendly, but this is dependent on the weather and other factors outside our control.
PAYMENTS, INVOICING AND DEPOSIT PROVISIONS
- Unless booking for an Event through a third-party online booking system, all fees for your Event shall be set out in an invoice submitted to you. Invoices will be sent via email unless otherwise expressly requested by the Client, and the full balance must be paid no later than 4 business days prior to the date of the Event. Our banking details are noted on each invoice for your convenience. Where we request a deposit to secure your booking, as noted on your invoice, we will not consider your event confirmed until the deposit has been cleared into our bank account.
- When booking and paying for an Event through a third-party online booking system, you will receive a confirmation email. Please ensure that you include your correct email address upon registration. If required, a receipted invoice can be made available to you following payment. Please contact email@example.com to request a receipted invoice following your payment.
All amounts stated (whether orally or in writing) are exclusive of VAT, which will be added at the rate currently in force if applicable.
CANCELLATION BY THE COMPANY OR CLIENT: COOKERY WORKSHOPS AND DINING EVENTS
- In the event that the Company is unable to deliver the Cookery Workshop or Dining Event on your specified date, and provides you more than 30 days’ notice, the Company shall provide you a full refund.
- In the event that the Company is unable to deliver the Cookery Workshop or Dining Event on your specified date, and provides you fewer than 30 days’ notice, the Company shall provide you a full refund or you will be offered to rebook the Cookery Workshop or Dining Event during the following 6 months.
- In the event that you notify the Company that you are unable to attend a Cookery Workshop or Dining Event at least 30 days prior to the specified date, you will receive a full refund (minus a transaction fee of 75p per ticket).
- In the event that you notify the Company that you are unable to attend a Cookery Workshop or Dining Event with fewer than 30 days remaining prior to the specified date, you will not receive a refund.
- For the avoidance of doubt, your non-attendance at an Event will be deemed as cancellation, and 100% of the payable fee will be charged.
- In the event of a Cookery Workshop or Dining Event being cancelled at a location not at the Company’s premises at Priory Farm, you will receive a full refund. You will not receive a refund for any travel or external costs in attending the Event.
CANCELLATION BY THE COMPANY OR CLIENT: PRIVATE AND CORPORATE DINING EVENTS
- If your Private Dining Event or Group Dining Event is cancelled as follows, during the periods specified below, the payment refund terms are as follows:
- Cancellation by either the Company or the Client, more than 45 days before the specified Event: Full refund (minus a transaction fee of 75p per ticket).
- By the Client, with greater than 30 but fewer than 45 days before the specified Event: 50 percent refund.
- By the Company, with greater than 30 but fewer than 45 days before the specified Event: Full refund
- By the Client, fewer than 30 days before the specified Event: No refund.
- By the Company, fewer than 30 days before the specified Event: Full refund.
CANCELLATION DUE TO WEATHER; FORCE MAJEURE
On the rare occasion that adverse weather conditions, or other events or circumstances beyond our control mean that we must cancel your Event, we shall not have any liability under or be deemed to be in breach of our contract with you. Adverse weather conditions may include heavy rain, high winds, lightning, hail or heavy snow.
CHANGE OF GUEST
We will accept a substitution of a guest by someone not yet booked onto the Event any time before the Event itself, but you must notify us of the change of attendee by emailing firstname.lastname@example.org.
HEALTH AND SAFETY
We have a thorough health and safety policy detailing the risks associated with our Site and Events. We would advise you to read this prior to your arrival. This is available to view on our website at www.wearethesaltbox.co.uk. It is your responsibility to thoroughly read through this information, to make sure that you are able to take responsibility of yourself and any children in your care at all times.
PRE-EVENT INFORMATION; WEATHER-RELATED INSTRUCTIONS
72-hours prior to our Events we will provide information about our location, and specific details about the Site, based on the weather and environment at the time. We request that you pay particular attention to the weather forecast prior to the Event and dress appropriately for the outdoors. The Event will take place come rain or shine, although if it’s very wet, we’ll provide either cover or an alternative indoor venue. However we do reserve the right to cancel an Event should we deem it unsafe to host based on severe weather. In which case, please refer to Clause 17 (Cancellation due to weather; force majeure) above.
We permit well-behaved dogs to a small number of Events and you are required to check with us in advance if they wish to bring a dog. Dogs must be kept on leads at all times, and owners must dispose of their dog’s waste in a safe and responsible manner. Dogs are not permitted at any cookery course.
When we develop our cookery workshops for our young clients we strive to provide a balance between food education, cookery skills and messy fun. There are inevitable risks involved in letting young children prepare and cook food, but we believe that children are capable, and with the watchful support of their parents and carers, they can achieve marvellous things. We ask parents and carers to read and sign a standard liability limitation note at the start of each Family Workshop, to focus the mind of the adults on their responsibilities. We do not attempt to extinguish all risks. You know your child best, and we ask you to be responsible for them and their actions during their visit.
DISABILITY AND SITE ACCESS
Please notify us prior to attending our Site of any physical disabilities you might have, so that we can advise you on the suitability of the Event, and how we can make adjustments to suit you better. Please note that there is step-free access to our Barn and Woodland Site, but there is a 10 minute walk between the two venues, on unmade paths. For further details, please ask us for more information.
We consider the safeguarding of all minors and vulnerable adults fundamental. Although we are not legally obliged to consider safeguarding in the same way as a school or youth group, we do consider the welfare of each of our guests, and our staff are aware of the advice to educators regarding safeguarding.
We carry comprehensive insurance provided by NFU Mutual, covering, among other things, public liability insurance, and environmental liability insurance.
INTELLECTUAL PROPERTY AND WORKSHOP MATERIALS
- The contents of our website www.wearethesaltbox.co.uk, and any materials created by us, in any form, are the intellectual property of the Company. All intellectual property conceived or made by the Company in the course of providing Events shall belong to the Company. Any person wishing to replicate any of our text, images, video or audio for their own purpose must seek our written consent in advance.
- You are prohibited from modifying any Workshop Materials distributed to our guests in any way (without the prior consent of the Company), and from reselling or sublicensing any Workshop Materials. You may not utilise any Workshop Materials to replicate our Cookery Workshops or attempt to develop any of the Company’s products described in our Cookery Workshops. You may not record, film, stream or otherwise capture any performance or aspect of any Cookery Workshop.
DATA AND PRIVACY
We regularly take photographs during our adult Events for the purposes of marketing (in our literature and on social media). Should you wish to photograph our dishes, we kindly ask that you reference our business.
WARRANTIES AND INDEMNITIES
- The Company warrants that (a) it and each of its employees, volunteers and contractors has the knowledge, skills, experience, qualifications, and resources reasonably necessary to provide and perform the Event and (b) the Event will be performed for and delivered to the Client in a diligent manner.
- If through no fault or delay of the Client a Cookery Workshop does not conform to the foregoing warranty, and the Client notifies the Company within ten (10) business days of the Company’s delivery of the Cookery Workshop, the Client’s sole and exclusive remedy is to have the Company re-perform the non-conforming portions of the Cookery Workshop.
We can allow others (either in our place or together with us) to provide the Event Services. If other persons perform the Event Services we will still continue to be responsible for the performance of the Event Services and our obligations under this contract.
TERM AND TERMINATION
This Agreement shall commence on the date referred to in Clause 2 (Legally Binding Contract) above. It shall continue until the end of the Event, or if terminated by either party prior to the Event. Clauses 13 (Payments, invoicing and Deposit provisions), 15 (Cancellation by the Company or Client: Cookery Workshop), 16 (Cancellation by the Company or Client: Private and Group Dining Event), 26 (Intellectual Property and Workshop Materials), 29 (Warranties and Indemnities), 32 (Confidentiality) and 33 (Limitations of Liability) shall survive termination of this Agreement.
- “Confidential Information” means (1) the pricing terms and other terms of any Private Dining Event, (2) all Company intellectual property, confidential and proprietary information (3) all confidential and proprietary information of the Client disclosed to the Company whether orally or in writing, that is clearly identified in writing or verbally at the time of disclosure as confidential.
- Each party agrees: (a) to keep confidential all Confidential Information disclosed to it; and (b) not to use or disclose the Confidential Information except to the extent necessary to perform its obligations or exercise rights under this Agreement, except with the other party’s prior written consent. Either party may disclose Confidential Information on a need to know basis to its contractors and service providers who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their services in connection with the performance of this Agreement.
LIMITATIONS OF LIABILITY
- Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount, having regard to such factors as whether the damage was due to a negligent act or omission by us.
- We shall not refund any payment, or be liable for any loss or delay resulting from the Event being delayed or cancelled due to any force majeure event, including, but not limited to, fire, severe weather, industrial action preventing travel, internet service provider failures or delays, or criminal acts of third parties.
- We will compensate you for any loss or damage you may suffer if we fail to carry out duties imposed on us by law (including if we cause death or personal injury to you (or those who could be reasonably foreseen as being subject to the Event Services) by our negligence), unless that failure is attributable to:
- your own fault;
- a third party unconnected with the provision of Event Services under this contract; or
- events which we could not have foreseen or forestalled even if we had taken all reasonable care.
This Agreement shall inure to benefit and bind the parties hereto, their successors and assigns, but neither party may assign this Agreement without written consent of the other.
This Agreement and any separate event booking confirmation and invoice, constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.
CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
This Agreement, and any non-contractual obligations arising out of or in connection with it are governed by English law.