Online Shop Terms and Conditions


We are now shipping 2 days a week on Tuesday and Friday (“Shipping Days”). If you place your order by 3pm on the day prior to a Shipping Day then we will dispatch your order for delivery on the immediate next Shipping Day. Orders placed after 3pm will be dispatched on the subsequent Shipping Day.


All deliveries are shipped using Royal Mail and should arrive within 1-4 working days*. 


*We are working hard to meet our delivery dates. As you can imagine, there may be some instances of late arrival, due to the current climate and additional COVID-19 related challenges. We appreciate your understanding and patience at this time – please know that by doing so you’re truly supporting our small business – thank you.


[If you are local to us, you are welcome to collect your delivery from the Barn – please contact us before purchase if that is your intention.] 


UK Delivery charges are set out below and are subject to change:




Gift vouchers

Free Delivery

Food items 



We hope you are delighted with your order, and that it arrives in perfect condition. Should you wish to return an item to us please get in touch. We are happy to offer a refund or exchange if you let us know that you wish to return your item to us within 14 days of receiving your order. 

Unfortunately, this does not apply to bespoke items that are custom made to your specifications, or to perishable food items. You will have to bear the direct cost of returning the goods. 


When buying any goods you agree to be legally bound by our terms and conditions as set out here, and some additional terms on the relevant item’s page. Please read the following important terms and conditions before you buy anything from us, and check that they contain everything which you want and nothing that you are not willing to agree to.


      1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. We have set out all this information in the terms and conditions below, and on the Contact Us page of the website. 


    1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
    2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  • up to 30 days: if your goods are faulty, you can get a refund;
  • up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
  1. This is a summary of some of your key rights. It is not intended to replace the contract below which you should read carefully.


      1. Below, we set out how a legally binding contract between you and us is made.
      2. You place an order with us by confirming your order and clicking the “Buy it Now” button.
      3. We may contact you to say that we do not accept your order. This is typically for the following reasons:
        1. the goods are unavailable;
        2. we cannot authorise your payment;
        3. you are not allowed to buy the goods from us;
        4. we are not allowed to sell the goods to you;
        5. you have ordered too many goods; or
        6. there has been a mistake on the pricing or description of the goods.
      4. We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:
        1. a legally binding contract will be in place between you and us; and
        2. we will dispatch the goods to you.
      5. You may not be able to buy certain goods because you are too young. These are set out on the relevant page for the goods.


      1. You have the right to cancel this contract within 14 days without giving any reason.
      2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
      3. To exercise the right to cancel, you must inform us of your decision to cancel this contract emailing or calling us.
      4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
      5. You do not have the right to cancel in respect of goods that are made to your specifications or which are clearly personalised and will not be entitled to a refund unless such goods are faulty.


    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    6. If you have received goods:
      1. you shall send back the goods or hand them over to us at the Barn, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      2. you will have to cover your own costs to resend the product back to us. 
    7. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



  1. The estimated date for delivery of the goods is set out in the Confirmation Email and on the Delivery section of this website.
  2. If something happens which:
    1. is outside of our control; and
    2. affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
  3. Delivery of the goods will take place when we deliver them to the address that you gave to us.
  4. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
  5. We do offer deliveries to any addresses outside of the UK, with additional postage charged.


      1. We accept all major credit cards and debit cards, and The Salt Box Gift Vouchers as full or part payment.
      2. Your credit card or debit card will only be charged when you click “Buy It Now” / “Place Order”
      3. All payments by credit card or debit card need to be authorised by the relevant card issuer. 
      4. The price of the goods:
        1. is in pounds sterling (£)(GBP);
        2. includes VAT at the applicable rate; and
        3. does not include the cost of delivering the goods.


    1. The gift vouchers will expire 18 months from purchase or last use. At the end of the expiry period we will not refund any balance remaining and we will invalidate the card.
    2. Gift vouchers cannot be exchanged for cash. We do not give change or refunds on gift vouchers.
    3. If you are using a gift voucher online and the total order value is less than the value of the gift voucher, any balance will remain on the gift voucher and may be applied to future purchases, provided that the card has not expired.
    4. Where goods you have purchased with a gift voucher are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded in gift vouchers.
    5. We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
    6. We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.


      1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
        1. are of satisfactory quality;
        2. are fit for purpose; and
        3. match the description, sample or model.
      2. The packaging of the goods may be different from that shown on our website.
      3. While we try to make sure that:
        1. all weights, sizes and measurements set out in the product description are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in our food items; and
        2. the colours of our goods are reproduced as accurately as possible on our website, the actual colours that you see on delivery may vary slightly.
      4. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
        1. we will let you know if we intend to do this but this may not always be possible; and
        2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      1. losses that:
        1. were not foreseeable to you and us when the contract was formed;
        2. that were not caused by any breach on our part;
      2. business losses; and
      3. losses to non-consumers.